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Warranty Information

MATTRESS WARRANTY — 10 YEARS

All Omne mattresses are backed by a 10-year limited warranty against defects in materials and workmanship.

This warranty covers:

  • Sagging or body impressions greater than 1.5 inches
  • Physical flaws in the mattress that cause foam to split or crack
  • Manufacturing defects in the cover or stitching

This warranty does not cover:

  • Normal wear and comfort changes over time
  • Physical damage, burns, cuts, or stains
  • Damage from improper support or using an incompatible foundation
  • Mattresses purchased secondhand or from unauthorized retailers

BASES & FRAMES WARRANTY — 1 YEAR

All adjustable bases and bed frames include a 5-year limited warranty covering defects in materials, motors, and electrical components under normal use.


FURNITURE WARRANTY — 1 YEAR

All furniture items include a 1-year limited warranty covering manufacturing defects. Normal wear, fabric pilling, and damage from misuse are not covered.


HOW TO FILE A WARRANTY CLAIM

Email info@omnesleep.com with:

  • Your order number
  • Date of purchase
  • Photos showing the defect
  • Description of the issue

Our team will review your claim and respond within 2-3 business days.


QUESTIONS

Contact us at info@omnesleep.com or call (480) 351-7135, Monday–Friday, 9am–5pm MST.