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Return & Refund Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Mattress Returns — 100-Night Trial

You have 100 nights from the date of delivery to try your mattress. If you're not satisfied, contact us to initiate a return for a full refund of your purchase price.
  • Trial period begins on the delivery date
  • Mattress must be used for a minimum of 30 nights before a return can be initiated (this allows your body to adjust)
  • We will arrange pickup at no cost to you
  • Full refund issued within 7-10 business days after pickup

Pillows, Bedding & Bases — 30-Day Returns

You have 30 days from delivery to return pillows, bedding, and bases.
  • Items must be unused and in original packaging
  • Contact us to initiate a return
  • Customer is responsible for return shipping costs
  • Refund issued within 7-10 business days after we receive the item

Furniture Returns — 30-Day Returns

You have 30 days from delivery to return furniture items.
  • Items must be unused, unassembled (if applicable), and in original packaging
  • Contact us to initiate a return
  • Customer is responsible for return shipping costs
  • Refund issued within 7-10 business days after we receive the item

Restocking Fees

We do NOT charge restocking fees on any returns.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will replace the item or issue a full refund at no additional cost to you.

How to Initiate a Return

Email: info@omnesleep.com Phone: (480) 351-7135
  • Include your order number and reason for return. Our team will respond within 1 business day with return instructions.

Refund Method

Refunds are issued to your original payment method. Please allow 7-10 business days for the refund to appear on your statement after we process it.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please initiate a return and place a new order.

Questions

Contact us at info@omnesleep.com or call (480) 351-7135, Monday–Friday, 9am–5pm MST.